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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

Billboards and outdoor advertising

If you need to make a big impact in your local area, outdoor advertising can raise your profile and deliver results. Poster ads put your message right in front of your potential customers as they're walking, shopping or driving.

Why outdoor advertising works

While some traditional advertising media are in decline, out-of-home (OOH) advertising is growing in popularity. It works because it is seen by everyone when they leave their house - a huge cross-section of potential consumers.

Poster advertising is attention-grabbing, and does not require the audience to do anything to see it. You don't have to tune in or click on it or turn a page.

At the same time, most people regard it as less intrusive than other advertising methods. Indeed, a lot of outdoor advertising is engaging, providing colour, humour and interest.

In locations where it sits in front of a captive audience - on public transport or at waiting rooms, for instance - it can even be thought of as a welcome distraction.

Where to advertise outdoors

Outdoor promotion is not just about massive billboards on the side of the road. There are poster sites and sizes to suit all budgets. Your choice will be driven by how well you understand your target market.

If your target market is largely defined by living in your local area, a few well-chosen poster spots and advertising signs could raise your business' profile and drive sales.

Public transport provides opportunities to get valuable outdoor exposure for your business. Advertising spaces on buses, trains, trams, the tube, in taxis and at airports are all highly visible, and put your message in front of a captive audience. They are ideal if you are targeting businesspeople and commuters in your area.

Outdoor advertising on the high street and in shopping centres catches your potential customers while they are in shopping mode. A good poster campaign can prompt people to buy your products there and then, especially if you are running a promotion as an incentive.

Creative posters and outdoor advertising campaigns

One of the key considerations for any outdoor advertisement is how long the audience will view the ad for. A roadside billboard has to convey its message in seconds, while other sites, such as station platforms, buses and taxis, may be studied for longer.

Distance is also a factor. Roadside posters need to be simple, with clear images and as few words as possible.

Advertisements that will be viewed for longer allow you to include more information. Details of a specific promotion, a call to action and contact details can be given.

However, a simple message and a clear identity are always essential. Colours should be bold, and the ad should be easily visible from a distance. Humour, strong images and wordplay will make an impact and make your message and brand more memorable.

Buying outdoor advertising space

Most outdoor advertising is bought via specialist agencies, although it is possible to deal directly with the owner of the advertising space.

The key consideration in terms of choosing a site is audience measurement, or "reach". When choosing your sites, ask about the reach of each one. A good contractor will be able to tell you how many people see the site on average, per week or per month, and what types of people pass by.

Advertising on your business premises and vehicles

Don't forget to make use of your own premises. Good signage is essential. It is also worth customising your company car or van. Vehicle advertising is highly visible and it conveys an aura of success and professional pride. It can also carry your contact details.

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